Delete your account

This page explains how users of the SAYO and SAYO Service apps (developer: TIMUS, MCHJ) can delete their account and the data linked to it.

Clients (SAYO app)

In the app: Profile → Settings → Delete account, then confirm. On the website: sign in and press “Delete account” on your account settings page.

Open account settings

Drivers, guides and hotels (SAYO Service app)

Send an account deletion request to info@sayo.uz and include the phone number you registered with. We complete the request within 30 days.

What is deleted

Your account is closed and your personal data is deleted or anonymised: the name becomes "Deleted user", and the phone number, e-mail, profile photo, documents, payout details and push tokens are removed — uploaded photos and documents are deleted from our file storage. Clients: this happens immediately. Partners: the account is archived for 30 days (it can still be restored on request) and is then anonymised.

What is kept

Trip, booking, payment, review and message records required for accounting and by law are kept, without your name or contact details, for the period set by law and then deleted.